Terms and Conditions Kadbrokes – Complete Platform Usage Guide

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and kadbrokes ("Platform", "We"). These Terms govern your entire use of the website, mobile app, and all services provided by kadbrokes.

By completing the registration process, making a deposit, or using any Kadbrokes service, you confirm that you have read, understood, and agree to comply with all terms contained in this document, including Privacy Policy and Responsible Gaming Guide which forms part of these Terms in their entirety.

These Terms apply to all kadbrokes platform users regardless of the method of access – whether via web browser, Android app, or iOS app.

To be eligible to register an account at kadbrokes, you must meet all of the following requirements:

• Be at least 18 years on the date of registration.
• Registering voluntarily and not under any form of coercion.
• Not listed under any self-exclusion or restriction from any recognized responsible gaming program.
• Providing true, accurate, and up-to-date personal information during registration.
• Never had a Kadbrokes account closed due to fraud or breach of terms.

Each individual is only permitted to register one account only. Accounts are personal and may not be shared, transferred, or sold to any third party. Kadbrokes reserves the right to request identity verification (KYC) at any time, including during registration, prior to processing withdrawals, or as a security measure.

Documents that may be requested during the KYC process include a copy of your national identity card (MyKad), proof of current residential address, and bank account details. This process is typically completed within 1 to 24 hours.

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username, password, and OTP code. Kadbrokes will never ask for your password via email, SMS, or any other communication channel.

You must:

• Using a strong and unique password for your Kadbrokes account.
• Enabling Two-Factor Authentication (2FA) for an added layer of security.
• Notify Kadbrokes immediately if you suspect your account has been accessed without authorization.
• Not using a public device or unsecured public Wi-Fi network to log in.

All deposits and withdrawals at Kadbrokes are subject to the following terms:

• The minimum deposit limit is MYR 10 for most payment methods.
• Deposits are processed instantly for FPX, DuitNow, and digital wallets.
• All withdrawals must be made to a bank account registered in the same member's name — no third-party withdrawals are permitted.
• Withdrawal processing time is 15 minutes for standard members and faster for VIP members.
• Kadbrokes reserves the right to request KYC documents before approving any withdrawal that exceeds a specified limit.
• Withdrawal requests cannot be cancelled once submitted for processing.

Kadbrokes does not charge any processing fees for deposits or withdrawals made using local Malaysian payment methods. However, your financial institution may impose separate charges — please check with your bank or digital wallet provider.

Any deposit made using an unrecognized payment method or in someone else's name will be declined and returned, subject to applicable administrative fee deductions.

All bonuses, promotions, and special offers provided by Kadbrokes are subject to specific conditions stated in their respective promotion terms. The following are general conditions that apply to all bonuses:

• Each bonus has its own rollover requirements which must be met before winnings can be withdrawn. Rollover values vary by bonus type.
• Bonuses may only be claimed by eligible members in accordance with the conditions specified in each promotion.
• Using multiple accounts or any other method to obtain bonuses unfairly is prohibited and will result in bonus cancellation and action taken against the account.
• Kadbrokes reserves the right to void any bonuses and winnings derived from them if the terms of a promotion are found to have been breached.
• Wagering limits may apply while bonus rollover requirements are being fulfilled.
• Bonuses have an expiry date and must be used within the designated period.

All games offered at Kadbrokes operate according to the rules set by their respective game providers. Detailed rules for each game can be accessed within the game interface.

General rules that apply to all games:

• All game outcomes are determined by a Random Number Generator (RNG) that has been independently audited and certified.
• The RTP (Return to Player) value stated in the game information is a long-term average and is not a guarantee for any individual session.
• Game results recorded by the Kadbrokes server are final in all disputes.
• Connection interruptions during gameplay are handled in accordance with the disconnection policy set by the respective game provider.
• Wagers placed cannot be cancelled once a game has started.

The following activities are strictly prohibited and will result in immediate action against the account:

• Use of automation software, bots, or any mechanism to exploit games or the system.
• Collusion between players to cheat in live casino games or any other games.
• Money laundering or any financial activity that violates the law.
• Providing false information during registration or the KYC process.
• Use of stolen, unauthorized, or third-party payment methods.
• Attempts to hack, disrupt, or damage the Kadbrokes platform infrastructure.
• Abusing or misusing the bonus system.
• Any action intended to deceive or cause harm to Kadbrokes or other players.

Kadbrokes reserves the right to suspend or close the account of any member in the following circumstances:

• Violation of any section of these Terms and Conditions.
• Confirmation of fraudulent or suspicious activity on the account.
• Failure to comply with a KYC request within the specified timeframe.
• Self-exclusion requests by a member under the responsible gaming program.
• The account holder is found to be a minor.

If an account is closed due to a terms violation, Kadbrokes reserves the right to withhold any account balance associated with the violating activity. For closures not involving a violation, any valid balance will be returned to the member once all reviews are complete.

Members may also choose to close their own account at any time by contacting the Kadbrokes support team. Such requests will be processed within 48 business hours.

Kadbrokes provides the platform on an "as is" basis and makes no guarantees regarding uninterrupted platform availability. To the extent permitted by law:

• Kadbrokes is not liable for any indirect, incidental, or consequential losses arising from use of the platform.
• Kadbrokes' liability to any member is limited to the amount deposited by that member within the 30 days prior to the claim.
• Kadbrokes is not liable for losses arising from third-party service disruptions, internet outages, or exceptional circumstances beyond our control.

Members are solely responsible for ensuring that their use of the Kadbrokes platform complies with the laws applicable in their location.

Kadbrokes reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon being posted on the website or communicated to members via email or in-platform notification.

It is the member's responsibility to review these terms periodically. Continued use of the Kadbrokes platform after any changes are made constitutes acceptance of the amended terms.

For material changes that significantly affect member rights, Kadbrokes will endeavour to provide at least 7 days' notice before the changes take effect.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall be resolved through good-faith negotiation between the parties within 30 days. If a resolution cannot be reached, the dispute may be referred to arbitration in accordance with the prescribed rules.

Members acknowledge that they are responsible for complying with all local laws and regulations relating to the use of online betting services in their location.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the Kadbrokes platform, please contact our support team via the following:

• Live Chat: Available 24/7 directly within the kadbrokes platform or app.
• Email: [email protected] (responded within 4 hours)
• FAQ: Visit page FAQ us for answers to common enquiries.

Our support team is available around the clock and can communicate in Malay, English, and Mandarin for the convenience of all users.