Player Wellbeing is a Priority

Responsible Gaming Kadbrokes – Play Safe & Smart

Kadbrokes believes entertainment should stay fun and in control. We provide a range of tools and guidance to help you play safely, without disrupting your everyday life.

Important Reminder

Wagering is entertainment, not a way to earn income. Only use disposable money you can afford to lose. If you feel that playing is starting to affect your daily life, please use the self-protection tools we provide or contact our support team.

Deposit Limit
Control your daily spending
Temporary Break
Take a break from the platform
Self-Exclusion
Block access entirely

24/7
Responsible Gaming Support
5 Tools
Self-Protection Tools Available
< 5 Min
Deposit Limit Processing Time
100%
Member Wellbeing Commitment

Responsible Gaming Tools What We Offer

All these tools are available directly in your account settings. No need to contact support — you can manage them yourself whenever needed.

1

Daily / Weekly / Monthly Deposit Limit

Set the maximum amount you can deposit within a chosen time period. Once the limit is reached, the system will automatically block additional deposits until the next period begins.

2

Loss Limit

Set how much you are willing to lose per day, week, or month. Once the loss limit is reached, you will not be able to place additional wagers until the limit period resets automatically.

3

Session Time Limit

Set a limit on how long you can play in a single session. As the time limit approaches, the system will send a warning. Once the limit is reached, the session will end automatically.

4

Temporary Break (Cool-Off)

Need a short break? Activate cool-off mode for 24 hours, 48 hours, or 1 week. During this period, you won't be able to log in or place wagers, but you can still withdraw your available balance.

5

Self-Exclusion

Choose to suspend access to your account for 6 months, 1 year, 2 years, or permanently. This is the strongest tool we offer for those who need a more serious break.

6

Account Activity Review

View a full record of all your gaming activity, deposits, and withdrawals at any time. Full transparency over your play patterns helps you make more conscious, informed decisions.


Signs Problem Gambling

Responsible wagering starts with self-awareness. Recognizing the early warning signs can help you or a loved one take action before things become more serious.

Warning Signs
  • Gambling with money meant for daily essentials such as bills, rent, or food.
  • Chasing losses after a big loss in hopes of winning it back.
  • Lying to family or friends about the time or money spent on gambling.
  • Feeling anxious, restless, or irritable when trying to stop playing.
  • Neglecting work, family, or social responsibilities due to gambling.
  • Borrowing money or selling assets to fund gambling activity.
  • Thinking about gambling almost constantly – planning the next bet.

Practices Smart Gaming

Playing responsibly means enjoying entertainment within the limits you set for yourself. Here are the practices we encourage for all Kadbrokes members.

Positive Practices
  • Set a gaming budget before you start and stick to that limit.
  • Think of money spent on gambling as an entertainment expense, just like a movie ticket.
  • Take regular breaks – avoid playing for hours without stopping.
  • End your session when emotions are running high – avoid gambling when angry or stressed.
  • Balance your gambling time with other activities such as sports, family time, and hobbies.
  • Use the limit tools provided by Kadbrokes as automatic reminders.
  • Talk openly with family or friends if you feel there is a problem.

Kadbrokes' Commitment to Responsible Gaming

This goes beyond following rules. For Kadbrokes, safeguarding member wellbeing is part of the core values we uphold every day.

Proactive Support

Our system monitors play patterns and will automatically send notifications if concerning changes are detected — such as a sudden spike in deposits or an unusually long gaming session.

Strict Age Verification

All registrants go through an age verification process during onboarding. Identity documents are reviewed to ensure no individual under 18 uses the Kadbrokes platform.

Behavioural Analytics

The Kadbrokes team analyzes gameplay data at a group level (not individually) to identify risk patterns and improve the self-protection tools we provide to all members.

Player Education

We actively share guides, tips, and responsible gaming information through our FAQ section, in-platform notifications, and regular articles to raise member awareness.

Non-Judgmental Support

Our support team is specially trained to handle problem gambling concerns with empathy and without judgment. You can speak openly without shame or embarrassment.

Immediate Suspension

When you request self-exclusion, it takes effect immediately. No waiting period, no additional questions. Your decision is respected and actioned without delay.


Self-Test Responsible Gaming

These brief questions are not meant to judge or penalize you — they are a self-reflection tool to help you better understand your relationship with gambling.

If you answered "Yes" to three or more questions, we encourage you to contact our support team or use the self-exclusion tool available.

All your answers are private and are not stored or recorded by the system. This is a personal assessment solely for your own benefit.
Need help right now? Reach our support team via Live Chat 24/7 on the kadbrokes platform.
Question 1
Have you ever gambled with money you could not afford to lose?
Yes, several times Sometimes No, never
Question 2
Has someone close to you ever expressed concern about your gambling habits?
Yes, they are often worried Once or twice Never
Question 3
Do you feel the need to increase your bet amounts to get the same level of excitement?
Yes, consistently Occasionally Never
Question 4
Have you ever tried to stop gambling but failed?
Yes, failed several times Yes, but managed to stop eventually Never tried or needed to

Understanding Responsible Gaming Deeper Dive

Everyone who plays at Kadbrokes comes with a different background and purpose. Some play purely for fun after a long day at work. Some enjoy the strategy of Live Casino games. Some love the excitement of football Sports Betting on weekends. All of these are legitimate forms of entertainment — as long as they remain within the bounds of self-control.

Problems begin when the line between entertainment and addiction starts to blur. This doesn't happen overnight, and it's not a sign of personal weakness. Problem gambling is a health issue that can affect anyone, regardless of age, background, or social status. What matters most is early awareness and timely action.

Why Kadbrokes Takes This Seriously

For Kadbrokes, commitment to responsible gaming goes beyond regulatory compliance. It reflects the values we hold as a platform that genuinely cares about its members' wellbeing. We believe a healthy platform is one where members play happily, in control, and return because it is enjoyable – not out of compulsion or addiction.

That is why we invest in monitoring systems that can detect risky play patterns, train our support team to handle these issues with empathy, and provide self-protection tools that genuinely work without bureaucratic hurdles. If you click to activate a deposit limit today, it takes effect immediately – not tomorrow, not after three days of processing.

How to Set Limits on Your Account

All responsible gaming tools are accessible directly under "Account Settings" at Kadbrokes. Log in to your account, select "Responsible Gaming" from the menu, and you'll see all available limit options. The process is simple, straightforward, and doesn't require you to contact support first.

Please note: once you set a limit, it cannot be reduced immediately. This is an intentional safety feature — you can increase a limit easily, but reducing one requires a cooling-off period. This is designed to protect you from impulsive decisions made in the heat of the moment.

For Family and Loved Ones

If you are concerned about a family member or friend who may have a gambling problem, the best approach is to have an open, compassionate conversation – not one of accusation or anger. Raise your concerns specifically, listen to their perspective, and make clear that you are there to support, not to judge.

Professional Help Resources: If you or someone you know needs professional help with a gambling problem, please contact Talian Kasih 15999 (Department of Social Welfare Malaysia) for a referral to a qualified counsellor. Kadbrokes can also help connect you with the right resources – reach our support team via Live Chat.

Commonly Asked Questions Frequently Asked About This

Log in to your account, go to "Account Settings" and select "Responsible Gaming". You will see options to set a daily, weekly, or monthly deposit limit. Enter your preferred amount and save the settings. The limit takes effect immediately. To reduce a limit, a cooling-off period applies – 24 hours for daily limits, or 7 days for weekly and monthly limits.

A Temporary Break (Cool-Off) is a short pause ranging from 24 hours to 7 days — ideal for those who feel they need a brief rest. Once the period ends, your account reactivates automatically. Self-Exclusion, on the other hand, is a longer commitment — from 6 months to permanent. It suits those who seriously want to stop or address deeper issues. During self-exclusion, you can still withdraw your available account balance.

For fixed-period self-exclusions (6 months, 1 year, 2 years), cancellation is not permitted before the period ends. This is an intentional safeguard to ensure your commitment is genuinely upheld and cannot be undone on impulse. If you choose permanent self-exclusion, it is final and cannot be reversed. We encourage you to think carefully before selecting this option.

No. When you activate self-exclusion or a cool-off period, your account will automatically be removed from all marketing communications lists. You will not receive any promotional emails, bonus notifications, or other marketing communications during that period. This is a standard we uphold fully, without exception.

Yes. The kadbrokes support team is available 24/7 via Live Chat on our platform – select the "Responsible Gaming" category. We also encourage you to contact Talian Kasih 15999 (Malaysia Department of Social Welfare) for professional counselling support, or speak with someone you trust in your family or social circle. You don't have to face this alone.

Enjoy Entertainment, Control Your Game

Register a Kadbrokes account and make full use of all our responsible gaming tools from day one. Play safe, play smart.

Deposit limits are self-managed Immediate self-exclusion 24/7 Support in Bahasa Malaysia 18+ only
Bahasa Melayu